Contact Amsterdam Pass

Any questions?

Our FAQs below should answer about 95% of your questions.

Couldn't find what you were looking for? If you can't find the answer in our FAQs, please fill out the short form below to submit a question to our Customer Service Team. We will respond to you as quickly as possible.

  1. Please enter your first name
  2. Please enter your last name
  3. Please enter a valid email address
  4. Please enter your comments
  5. Please select one of the below options before proceeding to receive free updates on Amsterdam attractions, promotional emails about Amsterdam Pass and our other city passes in adherence to our data policy. We do not sell your personal data.
  6. Please verify the reCAPTCHA field

If you still have a question, click below to send your message to us.


Our customer service team is available:
Weekdays: 9am to 5pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (GMT)

From within the UK:
020 7293 0972

From overseas:
+44 20 7293 0972

WhatsApp (available for text chat only)
+1 617 932 6123

Write to us online:

Frequently Asked Questions



  • Which Amsterdam Pass offers the best/most savings?

    The 5 day Amsterdam Pass offers the best value for money at just €29 per day. However, it is quite easy to save with all Amsterdam Passes as attractions in Amsterdam often cost over €15 to enter.

  • How does the Amsterdam Pass work?

    The Amsterdam Pass is a simple and easy-to-use pre-paid sightseeing card that includes entry into over 50 top Amsterdam attractions and tours. The Amsterdam Pass also comes with a free guidebook as a useful resource, so all you have to do is plan your sightseeing adventure, show up to the attraction you’d like to visit and you’ll be scanned straight through. The Amsterdam Pass is available in 1, 2, 3 and 5 day durations which activate upon first use at an attraction or tour, so from the time of the first scan the pass will be valid for respesctively 24, 48, 72 or 120 hrs.

  • What happens if I change the date of my trip to Amsterdam?

    Your Amsterdam Pass (as well as your email confirmation voucher if you planned to collect your order in Amsterdam) is valid for one year from the date of purchase.

  • What are the benefits of the Amsterdam Pass?

    The Amsterdam Pass gives you free entry to top attractions in Amsterdam, plus multi-day Hop on-Hop off boat and bus tours, sightseeing tours and more. The package includes a free guidebook that will help you plan your itinerary ahead of your visit, saving you precious time and stress! The Amsterdam Pass is prepaid so you don't have to worry about carrying cash or waiting in ticket queues when in Amsterdam.

  • Why should I buy the Amsterdam Pass now?

    You can start to plan your sightseeing adventure before you arrive with your free downloadable guidebook. You can also choose the Amsterdam Mobile Pass and receive the pass via email immediately after purchase - simply print at home and show at Amsterdam attractions for free entry. If you’d rather buy in advance but collect it in Amsterdam, there are collection desks in the city, too.

  • Does the Amsterdam Pass come with a guidebook?

    Yes, the Amsterdam Pass comes with a useful guidebook packed with information about each attraction, including opening hours, as well as maps and helpful information about the city. You can also download the e-guidebook direct to your smartphone, tablet or computer.

  • How much can I save with the Amsterdam Pass?

    The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse the list of included Amsterdam Attractions and see how much each attraction would normally cost you to visit – don’t forget, with the Amsterdam Pass all entry costs are included.

  • How do you define a "child"?

    Children are aged between 4 - 12 years old. 12+ years must purchase an Adult Amsterdam Pass. 

    Note: Anyone with a Child Pass must be accompanied by an Adult Pass holder at all times.


  • How much does an Amsterdam Pass cost?

    The cost of an Amsterdam Pass varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out the Prices page. Note: the longer the duration, the better value the pass.

  • If I buy the Amsterdam Pass online, how do I receive my Pass?

    When you order The Amsterdam Pass through our official website, there is the option to either download a mobile pass or you can pick up your passes at the Amsterdam collection desk. Check out our Delivery and Collection information for costs and estimated delivery times.

  • How do I contact Amsterdam Pass?

    Our customer service team is available:
    Weekdays: 9am to 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

    From within the UK:
    020 7293 0972

    From overseas:
    +44 20 7293 0972

    WhatsApp (available for text chat only)
    +1 617 932 6123


  • Can I buy my Amsterdam Pass in Amsterdam?
    Yes, you can buy The Amsterdam Pass at the Redemption Centres in Amsterdam. For more information, visit our Delivery and Collection page. 
    You can also buy your pass in these locations;

    Stromma I amsterdam Visitor Centre
    Stationsplein 10, 1012 AB Amsterdam

    Stromma Central Station
    Prins Hendrikkade 37a, 1012 TM Amsterdam

    Stromma Central Station West
    Prins Hendrikkade 37a, 1012 TM Amsterdam

    Stromma Damrak Pier 5
    Damrak Pier 5, 1012 LG Amsterdam

    Stromma Damrak Pier 6
    Damrak Pier 6, 1012 LG Amsterdam

    Stromma Victoria Hotel
    Prins Hendrikkade 47, 1012 TM Amsterdam

    Stromma Blauwbrug
    Amstel 200, 1017 AH Amsterdam

    Stromma Rijksmuseum
    Stadhouderskade 520, 1071 ZD Amsterdam

    Stromma Leidseplein
    Leidsebosje 2, 1054 LJ Amsterdam

    Stromma Anne Frank House
    Prinsengracht t.o. 279, 1016 GW Amsterdam

    Stromma Keizersgracht/Leidsestraat
    Keizersgracht t.o. 578, 1017 EN Amsterdam