Money Back Guarantee

Every Amsterdam Pass order comes with a free 14 day Money Back Guarantee, which means any online purchase can be 100% refunded should you change your mind or trip plans. Shop online with us in confidence.

14 Day Money Back Guarantee Benefits

  • 100% refund within 14 days from date of purchase
  • Shop with confidence in case your travel plans change
  • Simple and quick refund process

How does the 14 day Guarantee work?

When you purchase The Amsterdam Pass online, you will automatically receive a 14 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 14 days and gives you an extra level of protection, so you can buy in confidence, knowing that you will get your money back in case your plans change. 

Please ensure you read The Amsterdam Pass terms and conditions before purchase for full details. 

How Do I Claim?

If you need to claim your Money Back Guarantee, simply email us at with your full name, your Amsterdam Pass order reference number and details of your request. 

You will then need to post all elements (all of which need to be unused in order to claim) to the Amsterdam Pass customer service team.

We will process your claim within five working days of receiving the returned passes by either refunding your order value to the card you paid with or issuing a replacement Amsterdam Pass.

Please note: The Money Back Guarantee is activated only through purchase of Amsterdam Passes on this site. Refunds cannot be offered for Passes purchased on any site other than